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Contact Customer Service

The Preorder window has concluded as of January 11th, 2024. Anticipated fulfillment month is April 2024. Once your order is dispatched, you will receive an email notification with tracking. If you wish to make adjustments to your order details, please include as much relevant information as possible.

The Xbox Aurora campaign and website is managed by DOTEXE. All support communications are directed toward DOTEXE's customer service team.

Customer support is available Monday - Friday from 10am - 6pm PST. Please fill out the form above and be sure to include your order number (when applicable). Thank you!